BigFix AEX

Generative AI powered CVA
Platform

BigFix AEX is a Generative AI powered CVA platform that mimics human-like interactions by leveraging enterprise-grade NLP and ML to enhance user experience, so that an enterprise’s stakeholders, both internal and external, are assisted accurately across all areas of support, enabling increased efficiency and informed decision-making.

Benefits

Enterprises adopting the BigFix AEX Generative AI powered CVA platform experience advantages that benefit their end users, IT and Operations landscape, as well as the overall business.

End-user Benefits

Close to 80% improvement in Customer Satisfaction (CSAT) score
Faster resolution
Real-time support and service with 24x7 availability

Business Benefits

Cost-effective support and service scaling
Significant Service Level Agreement (SLA) improvement
True left shift with end user healing

IT & Operational Benefits

Close to 30% improvement in ticket deflection
Take control of user experience
Exhaustive pre-built use cases
Omnichannel capabilities
Eliminate waiting queues

Key Differentiators

Take Advantage of BigFix AEX’s Extensive Conversational Capabilities

Natural Language Understanding
Leverage the power of artificial intelligence to understand and automate support.
500+ OTB use case library
Reusable multi-domain use cases for rapid deployment.
40+ enterprise connectors
1-Click connectors for your enterprise tools.
Omnichannel & Multilingual
Configure once, deploy on any channel of choice.
FAQ Ingestion
Convert your FAQs (Frequently Asked Questions) into conversational dialogues
Intuitive Conversation Designer
Build and tune intelligent conversations and integrations.
Deep ITSM Integration
Pull information and request forms from your ITSM Layer.

Channel of your Choice

Deploy on web, teams or your enterprise chatops platform
Extend the conversational support to tools the users already know

Intuitive Conversational Builder

Create intelligent conversations and smart actions
Mimic human interaction using our dialogue builder

Natural Language Processing

Utilize the power of machine learning to understand human context
Learn continuously to improve self service

Pre Built Use Cases

Use of ready to use cases for various domains with zero configuration
Increase chat adoption with content packs

Extensive Configuration Consoles

Leverage BigFix AEX’s cognitive consoles for customizing and configuring BigFix AEX for your environment
Manage BigFix AEX’s lifecycle and gather insights from the cognitive analytics console

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